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Save my name, email, and website in this browser for the next time I comment. If this is your first time logging in from a new device or location, you might need to verify your identity via email or SMS. There is also an option to get an exclusive bonus of 5 euros or 50 freespins Basswin Casino has slots from all reputable providers from PragmaticPlay to Bgaming.
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The player from the United Kingdom won £2,225 after wagering a £22 bonus, but her winnings were confiscated due to her use of a “bonus buy” that exceeded the maximum bet allowed. The Complaints Team had noted the delay and had communicated with the player regarding the necessary KYC verification and processing times. The Complaints Team noted that the player did not respond to follow-up messages regarding the status of the withdrawal, which led to the inability to investigate further. The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. After the account’s reopening, despite her intention to self-exclude permanently, she made additional deposits, leading to further losses. The Complaints Team had attempted to mediate by requesting relevant documentation from the player and reaching out to the casino for a response.
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